Privacy Policy for ServiceWA App – 100$ Fuel Voucher Claim

Last updated: January 1, 2026

This Privacy Policy explains how the ServiceWA App (operated via servicewaapp.online) collects, uses, discloses, and protects your personal information when you use the app and claim the 100$ Fuel Voucher. The ServiceWA App is an official mobile application provided by the Western Australian Government through the Department of the Premier and Cabinet. By using the app, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly, such as when you log in with your Digital ID (myID) to access secure services and offers. This includes your name, date of birth, email address, and mobile number. We also collect information automatically, including your device type, operating system, app usage data, and location data (if you enable location services) to provide localized features like FuelWatch and SharkSmartWA. Additionally, we may collect information from third-party sources, such as identity verification services, to confirm your eligibility for offers like the 100$ Fuel Voucher.

2. How We Use Your Information

We use your information to provide, maintain, and improve the ServiceWA App and its features, including processing your 100$ Fuel Voucher claim. Specifically, we use your data to verify your identity, deliver government services and offers (e.g., FuelWatch, SharkSmartWA, FishCatchWA, Learn&Log), send official communications via the app's message inbox, and personalize your experience. We may also use aggregated, anonymized data for analytics and reporting to enhance the app's functionality.

3. Cookies and Tracking Technologies

The ServiceWA App uses cookies and similar tracking technologies to improve security, analyze usage, and remember your preferences. Cookies are small data files stored on your device. We use session cookies for authentication and persistent cookies to remember your login preferences. You can manage cookie settings through your device or browser, but disabling cookies may affect app functionality. We also use analytics tools to collect anonymous usage data.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with Western Australian Government agencies and authorized service providers to deliver the services you request (e.g., processing the 100$ Fuel Voucher). We may also disclose information if required by law, to protect our rights, or in connection with a government investigation. All data sharing is subject to strict confidentiality and security agreements.

5. Data Security

We implement robust security measures to protect your information, including encrypted data transmission (TLS/SSL), secure storage, and optional 4-digit PIN and biometric validation. Access to personal data is restricted to authorized personnel only. Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to access, correct, or delete your personal information held by us. You can update your profile within the app or contact us at [email protected]. You may also opt out of location tracking and disable cookies through your device settings. You can request a copy of your data or withdraw consent for certain processing activities, subject to legal limitations.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. When no longer needed, data is securely deleted or anonymized.

8. Third-Party Services

The ServiceWA App may link to third-party services (e.g., DEMIRS Online Licence Search, weather data). These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing personal information.

9. Children's Privacy

The ServiceWA App is not intended for children under 13 without parental consent. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app and on servicewaapp.online. Your continued use of the app after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: [email protected]

Address: Department of the Premier and Cabinet, Western Australian Government, Perth, WA, Australia